SILLEM supports its customers throughout the entire lifecycle of their systems, offering timely and qualified assistance in the event of any issues. We know how crucial the proper operation of machinery is, not only from a mechanical point of view, but above all to ensure continuity and efficiency in customers’ production processes.
Our support team is ready to intervene on any need or problem that may arise during the use of the systems.
The intervention methods follow a clear and structured workflow:
1. Remote assistance
The programmer, via the remote control installed on the machine, connects from its workstation in Italy to identify errors or problems and restore the functionality. If successful, the machines return to operation without the need for on-site intervention.
2. On-site programmer intervention
If a programming issue persists for more than 48 hours, an on-site intervention is organized for the full restoration of the machine, minimizing production downtime.
3. Specialized mechanical intervention
In the event of a mechanical failure, our technical team verifies the problem and proceeds with the component repair or bring the machine back into operation as quickly as possible. Upon request, a team of SILLEM technicians can reach customers anywhere in the world, ensuring production continuity and operational safety.
